To help you better understand XanTonics inc’s graphic design services, we have compiled the following frequently asked questions. If you have any further questions, please feel free to contact our customer service.

I. What graphic design services do you provide?

We offer poster and brochure design, e-commerce visual design, social media visual content creation, and customized graphic design solutions.

II. How are design fees calculated?

Fees are determined based on project type, complexity, and the number of revisions. For one-off projects, a quote will be provided before placing an order or signing a contract.

III. How long does it take to complete a project?

Project timelines depend on the design content, complexity, and the number of revisions. Small projects typically take 3–7 days to complete, while large brand projects may require 1–4 weeks.

IV. Can the design be modified?

Yes. We specify the included number of revisions and their scope in the contract or order. Revisions beyond the agreed scope will be charged separately.

V. What are the payment methods?

We accept various payment methods, including credit cards, PayPal, and bank transfers. Specific payment methods are subject to the order or contract terms. VI. Who owns the copyright to the design deliverables?

After payment is completed and delivery is confirmed, the right to use and the copyright of the design deliverables belong to the client as stipulated in the contract. The design deliverables may not be used for other commercial purposes without authorization.

VII. Can orders be cancelled or refunded?

If the project has not yet started or the deliverables have not been delivered, you can contact customer service to apply for cancellation or a refund. For projects that have already started, fees are usually charged according to the contract terms.

VIII. Do you offer long-term cooperation or bulk design services?

Yes, we can provide long-term cooperation plans and bulk design services for enterprises. Please contact us via business email to discuss this.

IX. How to submit design requirements?

You can submit detailed requirements, including information, design style, usage scenario, and deadline, through the online form on the website, email, or telephone.

X. How to contact customer service?

Email: [email protected]
[email protected]

We are committed to providing you with efficient, professional, and creative graphic design services, ensuring that every piece of work contributes to the success of your projects.